Surveys

What can I generally do if I have a problem with a survey?
First of all, we would like to apologize for the fact that not everything went smoothly. We are always working to improve ourselves and are therefore happy ...
Wed, 13 Apr, 2022 at 12:09 PM
Why do I get so few or no invitations to surveys?
Unfortunately, we cannot determine how many invitations you will receive per day. We can't tell you exactly when you'll get them either. All invitat...
Wed, 13 Apr, 2022 at 12:09 PM
Can I take surveys without receiving emails?
Unfortunately, it is not yet possible to take part in our surveys without receiving email invitations. The regular survey invitations by e-mail are intended...
Wed, 13 Apr, 2022 at 12:10 PM
Why doesn't the invitation link to the survey work?
We always try to test our surveys for technical problems in advance. Unfortunately, it can also happen that some problems only appear after the fact. The fo...
Wed, 13 Apr, 2022 at 12:10 PM
Why do I get the message "The survey has already been started" when I start the survey?
Each invitation link can only be clicked once. Unfortunately, a survey cannot be paused or restarted after closing the browser window. If you get this messa...
Wed, 13 Apr, 2022 at 12:10 PM
Why do I get the message "The questionnaire has already been answered" when I start the survey?
Each invitation link can only be clicked once. Unfortunately, a survey cannot be paused or restarted after closing the browser window. If you get this messa...
Wed, 13 Apr, 2022 at 12:10 PM
Why did I receive a survey in the wrong language?
We're sorry you received a survey in the wrong language! That should not happen. If you are invited to a survey in a different language, please contact ...
Wed, 13 Apr, 2022 at 12:11 PM
Why am I told shortly after the start of the survey that I do not belong to the desired target group?
When we send out the invitation, we don't always know whether you actually belong to the target group. The information from your profile can usually onl...
Wed, 13 Apr, 2022 at 12:11 PM
Why am I told shortly after the start of the survey that a sufficient number of people have already taken part?
E-mail and internet are fast. Often our respondents respond so quickly that the survey is completed before all invitees have had a chance to participate. Si...
Wed, 13 Apr, 2022 at 12:11 PM
How can I restart a survey or resume it after a break?
Unfortunately, this is generally not possible. Each survey link can only be clicked once. Furthermore a survey cannot be paused or restarted after closing t...
Wed, 13 Apr, 2022 at 12:12 PM